These terms describe the use of EruDesk by households registered in France. They explain the service’s role, access arrangements and the rules for using it. For questions, contact contact@erudesk.com.
1. EruDesk’s role
EruDesk is a digital homework-help service. Students work on paper and receive questions, explanations and diagrams to help them understand their approach.
Responses are generated automatically; sessions are not delivered by a human teacher remotely. EruDesk complements classroom teaching and support from adults. It can make mistakes and does not guarantee academic results or error-free explanations. When in doubt, students should check their lesson or ask their teacher.
2. The household and its students
An adult creates and manages household access, students and the lessons offered to them. They support use by students who are minors according to their needs and independence.
The information provided must be accurate. The password must remain confidential, and household access is reserved for its authorized users. Suspected misuse should be reported to contact@erudesk.com.
3. Accessing the service
An Internet connection and a compatible device are required. Voice conversations require microphone permission. Tablet, TV and phone use are described in How it works.
The household’s country determines the curriculum and available lessons. It is chosen when the household is created and cannot be changed. The available catalogue consists of lessons published for that country.
4. Access and subscriptions
Published lesson presentations and printable sheets are available without signing in. Interactive homework help requires a subscription and purchased sessions. Creating household access does not trigger any automatic purchase.
Creating a household requires an EruDesk invitation code and depends on registration being open, as shown on the sign-in page. Existing households can still sign in when registration is closed. To enquire about access, contact contact@erudesk.com.
Platform access costs €4.95 per month or €49.95 per year, including tax. Both subscriptions provide access to the lessons offered, for the whole family.
The standard subscription does not include homework-help sessions. Any offer that includes gift sessions is described before payment. The pricing page distinguishes subscription fees from session purchases.
5. Buying and using a session
A homework-help session costs €3 including tax, in addition to an active subscription. Each purchase is one-off, with no minimum frequency or automatic session purchase. Suggested weekly routines on the site are examples.
A session represents approximately 1 to 1½ hours of supported work. This is an indicative duration: usage depends on exchanges with EruDesk, not time spent in front of the screen.
Each session includes 60 minutes of interaction and learning guidance with EruDesk, used at the student’s own pace. Written exchanges are also part of the session. Breaks, thinking time and work on paper do not count.
Sessions are shared by the household’s students. A session already started can continue across several lessons. Moving to a new session requires an explicit action and does not trigger an automatic payment.
6. Payment, renewal and cancellation
Stripe processes payments. Choosing an offer, signing in or opening Pricing does not constitute payment. The amount and billing frequency are displayed before purchase confirmation.
The subscription renews at the selected frequency. An adult can stop renewal in My space: cancellation takes effect at the end of the paid period, with access available until that date.
Unused purchased or gifted sessions carry over during the subscription, without a monthly or annual reset. When paid access ends, the balance is preserved but cannot be used. Subscribing again restores access to it.
7. Rights relating to purchases
EruDesk does not offer discretionary session refunds beyond applicable statutory rights. This does not limit mandatory consumer rights, including withdrawal, service conformity or remedies for non-performance.
For a purchase-related request, write to contact@erudesk.com, stating the payment reference and the reason for your request, without sending payment-card details. Official information about withdrawal rights for distance purchases is available from Service Public.
8. Respectful use
The service is intended for learning, asking for explanations and working on lessons. Users must respect other people, their rights and the platform’s security.
Attempting to access another household’s data, bypass access or session-usage controls, disrupt the service or distribute unlawful content is prohibited. Do not share passwords, payment-card information or unnecessary personal details in learning conversations.
9. Learning resources
The conditions shown on each resource apply. Published exercise and assessment sheets may be printed and copied for classroom or home use. Free access does not authorize automated collection or redistribution of a collection of files.
Other content, branding and website elements remain subject to applicable rights. Their availability online is not a general permission to reproduce or commercially exploit them.
10. Data and cookies
The service uses household and student information to provide access, offer lessons and let students resume their work. Conversations may be retained to resume a lesson; progress tracking concerns exercise answers and the states of the learning objectives covered.
Cookies needed for sign-in and audience-measurement choices are explained on the Cookies page. Audience measurement, when offered, depends on your consent. You can change this choice using the footer link.
For questions about your data or to exercise your rights, contact contact@erudesk.com. The Cookies page describes website trackers; it does not by itself cover all processing associated with the service.
11. Problems, mistakes and complaints
Maintenance, incidents or connection problems can affect service availability. An incorrect explanation or technical difficulty can be reported to contact@erudesk.com or through the contact page.
Describe the problem and the device used, sharing only the personal information needed. These terms do not remove any right or remedy provided by mandatory applicable rules.